Computer Telephony Integration

Linking your computers to your new business phone system will help your business create a better impression on both new and existing customers alike. See how the various parts of CTI make a difference below.

Computer Telephony Integration

Availability Checker & Caller ID

You’ve no doubt had the inconvenience of trying to call a colleague, only to discover after a few rings of the phone that they aren’t available. With CTI’s availability checker, you’ll see a traffic light system which lets you know if people are able to receive your call before you dial.

We know that when someone calls your mobile, their information appears on your screen. Thanks to CTI, you can now have this service with your office phone calls. Linking your CRM system with your new phone system allows the incoming caller number to be recognised, and the customer’s details to be displayed on screen.

How do we set up CTI?

Our installation and onboarding process ensures you can get the most from your system from day one. Alongside installing the system itself, HiHi engineers deliver thorough training to you and your team so that you know how to use your phone system. They’ll be happy to answer any questions you may have throughout the process. The HiHi engineers will take care of this during your installation and onboarding process. This will include training on how to use the system fully, ensuring you can get the most out of it.

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